Returns & Exchanges

• Returns are at the customer's expense. We recommend using a reliable courier with standard shipping and keeping your tracking receipt until your return is confirmed.
  
  
• All return requests must be made within 7 days of receiving your order. This includes the transit time it takes for the item to reach our warehouse.
  
  
• Items must be unused, unwashed, and have original tags still attached.
  
  
• Products with any strong odors, stains, or signs of wear will not be accepted.
  
  
• Hygiene products such as underwear and socks are non-returnable.
  

Exchanges

• To request a size exchange, please mention the desired size clearly in your email.
  
  
• A Rs. 250 exchange processing fee applies (including during sales).
  
  
• Exchanges are processed using standard delivery.
  
  
• You may exchange only up to the original value of your purchased item(s).
  
  
• All exchange items must pass our return inspection.
  
  

Faulty Items

• If you believe your product is defective, email us at info@shop.stins with:
  
  
• A brief description of the issue
  
  
• Clear photographs showing the fault
  
  
• Faulty product claims must be submitted within 7 days of receiving the item. Issues reported after this window may be considered wear and tear and could be ineligible for return.
  
  
• Not all faulty items need to be returned—we will assess on a case-by-case basis and inform you accordingly.
  
  

Additional Return Guidelines

• Returns remain your responsibility until received and processed at our facility.
  
  
• Once inspected and approved, we’ll update you on the next steps: whether it's a refund, exchange, or store credit.
  
  
• Shipping costs are non-refundable.
  
  
• Items purchased during sales or clearance events are not eligible for returns or exchanges.
  
  
• Processing time for returns is typically 2 to 4 business days after receiving your parcel.